We want to hear your positive and negative feedback so we can be the best utility for our customers.
  • Please select the GENERAL FEEDBACK option in the "Purpose" field below to tell us how we are doing in serving you.

  • Please select the BILLING FEEDBACK option in the "Purpose" field below for billing-related questions only.
If your billing inquiry requires an answer within 3 business days, please do not use this form. Call MLGW Customer Care Billing & Payment at (901) 544-6549.

Please do not use these forms for reporting Emergencies such as gas leaks, downed electrical lines, burst water pipes or unsafe street barricades. Call the MLGW Emergency Hotline (901) 528-4465.

To report an outage, dial the Outage Hotline at (901) 544-6500. Please have your 16-digit account number or phone number associated with the MLGW account on hand when you call.

If you have a dispute about your utility account, please review our Dispute Resolution Process by clicking here .

Fields marked with an asterisk (*) are required.
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*First Name
*Last Name
Zip Code
Account #
Report Emergency
(901) 528-4465
(901) 544-6549
Account, Billing, Payment Arrangements
(901) 820-7878
Start/Stop/Transfer, Trouble/Maintenance
(901) 528-4270email:
Main Office - map
245 South Main Street
North Community Office - map
2424 Summer Avenue
South Community Office - map
2935 Lamar Avenue
Whitehaven Community Office - map
1111 East Shelby Drive
Millington Community Office - map
5131 Navy Road